If you have ever bought gamer laptop, youd probably have endured the incompetencies by some computer vendors after you have purchased their machines.
You cant really blame the vendors for all the shenanigans that happened after sales. The whole purpose in life for these computer dealers, particularly, the salespeople is to get your signature on the check - thats it.
However, most of problems can be avoided on your part, and, Id like to recommend few tips in making buying hardware systems a little less heartache experience.
Remember two rules of thumb - know what you need, and have everything in writing. Dont rely on the dealer to supply you with the product specification. I have seen some companies asked the vendors to supply them with product specifications. This is like giving someone a blank check. Naturally they would recommend you with the product line that has the highest profit margin for them, and that doesnt mean that the product will work for you.
The first rule is the more you know what you need, the better. By doing this you have to know what software standards, platform (programming language, operating system), front-end applications youll be using, and what kind of machines will run them. You need to have your people from the computer department to set this up. If you dont have your own computer department, you need to get assistance from genuine independent consultants.
Never approach salespeople for advise, since they are only good at quoting products prices. If need be, ask for their engineers to talk to your computer people about their wares.
After knowing what you need, document them into a purchasing order, or a PO. Dont ask for a PO from dealer either. Sometime salespeople asked a typist to write up the PO, resulting in misspelling, or wrong product specification. Your PO should show detailed description of the machines you want. Leave some space for dealer comments, in case they have something better to offer you. Have the dealer check items that they have available, and dont forget to have salesperson, and the manager sign the PO when they return the completed form to you. In the PO, it is wise to state guaranteed delivery period once the deal is made.
Specify clearly what action you are going to take if the machines do not arrive in time. Fine them by day if you have to. The action may sounds drastic, but youll be surprise of how many excuses vendors come up with - "Sorry, the machines couldnt clear the customs in time," "we run out of that stock now, we have order it from Singapore, and its going to take few months," blah - blah. The party that is going to suffer from the delay is your company - not computer vendors.
Salespeople seems to promise you the moon with super after-sales services, which includes the usual rituals like preventive, corrective maintenance, training, etc. Unfortunately, some salespersons suffer from the syndrome I call "after-sales amnesia." They tend to forget rather easily what they have been promising you during their sales pitch frenzy.
Again as in the product delivery, specify - in writing - exactly the legal action youre going to take if the vendor fail to provide the promised after-sales services. Usually, vendor will have pretty reasonable service to offer you like a monthly machine check-up, 24 to 48 hours emergency support.
Be aware that you have the option of hiring a third party maintenance firm. If you decide on that route, negotiate price deduction from the machine sales, since some vendors have high markup on after sales services.